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Social control as a mechanism for improving the quality of public and municipal services
- Authors: Akulich MM1, Batyreva MV1
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Affiliations:
- Tyumen State University
- Issue: No 4 (2013)
- Pages: 104-116
- Section: Articles
- URL: https://journals.rudn.ru/sociology/article/view/6336
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Abstract
The article presents the main results of the monitoring of the public and municipal services quality that has been conducted with the participation of the authors since 2011. The authors consider such a research as one of the most effective ways of social control over the authorities. Such studies and the use of their results in management improve the quality of public and municipal services.
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About the authors
M M Akulich
Tyumen State University
Email: akulich.m@gmail.com
Department of General and Economic Sociology
M V Batyreva
Tyumen State University
Email: batyreva@list.ru
Department of General and Economic Sociology
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