The Bashkir state medical university, Ufa, Russian Federation


The study of patient satisfaction with the conditions of medical care in «COVID» hospitals, which were mainly repurposed from specialized medical organizations within the shortest time, is of particular relevance. The purpose of the study was an assessment of satisfaction with the conditions of medical care for patients with a new coronavirus infection. Materials and Methods. The study was conducted by questionnaire. The questionnaire was developed by the authors included 29 questions. The questionnaire consisted of 3 groups of questions: the first group was related to the socio-demographic characteristics of the respondents (gender, age, marital status, education, etc.); in the second group, respondents assessed their health status at the time of the survey; in the third group - respondents answered questions regarding satisfaction with the conditions of care and the need for additional care. The results of a survey of 341 patients diagnosed with U07.1 Coronavirus infection COVID-19 included in the study were divided into 2 groups: 1 group - patients treated in outpatient care (173; 50,9 %); group 2 - patients of « COVID « hospitals (167; 49,1 %). The total number of examined men was 20.8 %, women - 79.2 %. The median age was 43,2 ± 12,1 years. Most of the women were persons aged 40-49 years (38.2 %), among men - aged 50-59 years (43.7 %). Results and Discussion. At the time of the survey, patients of the «covid» hospital rated their health on average by 3,58±0,11 points, and patients who applied to the clinic by 3,72±0,09 (p < 0.05) points. The level of availability of diagnostic studies, free drug provision and the attitude of doctors, patients of the clinic rated slightly lower. On the contrary, patients of the clinic rated the conditions of stay in the medical organization higher than patients of the «covid» hospital. After suffering from COVID-19, the interviewed patients noted the need for additional assistance. The most frequent of them were: spa treatment - 39.3 %; additional diagnostic care (examination) - 15.0 %; preventive care (professional examinations) - 15.0 %. Conclusion. A sociological survey made it possible to establish and compare the level of satisfaction with the provision of medical care for patients with a new coronavirus infection in medical and preventive institutions. It is important to further monitor patients’ opinions on their satisfaction with the organization of medical care and identify needs that can serve as the basis for planning, providing and maintaining the quality of services during the COVID-19 pandemic and other emergencies.

About the authors

Ruslan R. Ismagilov

Bashkir state medical university

Author for correspondence.
ORCID iD: 0000-0003-2719-0396
SPIN-code: 3755-1823
Ufa, Russian Federation

Fanil S. Bilalov

Bashkir state medical university

ORCID iD: 0000-0002-6644-1736
SPIN-code: 6448-5906
Ufa, Russian Federation

Marat A. Sharafutdinov

Bashkir state medical university

ORCID iD: 0000-0001-6062-6062
SPIN-code: 6448-5506
Ufa, Russian Federation


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Copyright (c) 2023 Ismagilov R.R., Bilalov F.S., Sharafutdinov M.A.

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