Improving the assessment of the effectiveness of digital interaction between government and business: policy and practice

Under current conditions of economic digitalization, the problem of assessing the effectiveness of interaction mechanisms between the state and the business sector has become particularly relevant. Studying the efficacy of state support measures for small and medium-­sized enterprises (SMEs) requires a comprehensive approach to analyzing digital interaction tools. The key objective of the study lies in determining the effectiveness of digital communication channels between government structures and the business community. Particular attention is paid to identifying factors influencing the efficiency of implementing state support programs in the digital environment. The methodological framework of the study includes comparative and statistical analysis of data from official sources, as well as expert assessments and results of entrepreneur surveys. The informational basis comprises materials from the Federal Tax Service (FTS), the Unified SME Register, the SME Corporation, and the Ministry of Economic Development for the 2019–2024 period. The conducted analysis revealed a positive trend in the use of electronic government services among SMEs. However, significant disparities in the level of digitalization across regions and economic sectors were identified. Programs for financial and educational support of entrepreneurs demonstrate the highest effectiveness. The study uncovered a number of substantial challenges in the sphere of digital interaction. These include insufficient development of regional infrastructure, low levels of digital literacy among small business representatives, and imperfect integration of electronic government services. The purpose of the study is to develop and substantiate methodological approaches for assessing the effectiveness of state-­business interaction, with a focus on the regional case of Moscow Oblast. The application of various methods (empirical and statistical analysis, review of official sources and authoritative analytical agencies) to address the research questions has enabled the justification for further development of state business support mechanisms, particularly for SMEs, to eliminate identified disparities and enhance the accessibility of digital services for small and medium-­sized businesses.