Улучшение предоставления государственных услуг в условиях VUCA в Южной Африке: обзор литературы

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Существует широко распространенное мнение о том, что среда нестабильности, неопределенности, сложности и двусмысленности (ННСД) способствовала неудовлетворительному качеству предоставления услуг в государственном секторе в Южной Африке. Целью данной статьи является выяснение того, как правительство Южной Африки может улучшить предоставление услуг, находясь в состоянии ННСД. В данной статье представлено комплексное исследование ряда вторичных литературных источников. Автор пытается привлечь внимание к пробелам в знаниях, которые могут послужить основой для дальнейших исследований в будущем. Основной вывод заключается в том, что для того, чтобы правительство Южной Африки могло предоставлять качественные услуги в среде ННСД, его сотрудники должны обладать навыками мониторинга и оценки, основанных на предыдущем опыте, стратегического планирования, методологии управления программами и проектами и методами управления изменениями. Также в статье фиксируется острая нехватка эмпирических исследований предоставления услуг государственного сектора в условиях, характерных для состояния ННСД. В связи с этим возникает потребность в дополнительных исследованиях по этой теме, в частности, для того, чтобы установить влияние среды ННСД на правительства развивающихся стран. Исследование будет полезно правительствам развивающихся стран, в частности ЮАР, исследователям, а также тем, кто работает в сфере государственного управления.

Об авторах

Лэнс Барбье

Технологический университет полуострова Кейп

Автор, ответственный за переписку.
Email: lance.barbier@gmail.com
ORCID iD: 0000-0001-9275-4704

соискатель ученой степени PhD кафедры государственного управления

Южная Африка, Кейптаун, 8000

Робертсон К. Тенге

Технологический университет полуострова Кейп

Email: TENGEHR@cput.ac.za
ORCID iD: 0000-0003-2485-0205

PhD, профессор и заведующий кафедрой государственного управления

Южная Африка, Кейптаун, 8000

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© Барбье Л., Тенге Р.К., 2022

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