RUDN Journal of SociologyRUDN Journal of Sociology2313-22722408-8897Peoples’ Friendship University of Russia named after Patrice Lumamba6336Research ArticleSocial control as a mechanism for improving the quality of public and municipal servicesAkulichM MDepartment of General and Economic Sociologyakulich.m@gmail.comBatyrevaM VDepartment of General and Economic Sociologybatyreva@list.ruTyumen State University15042013410411607092016Copyright © 2016, Sociology2016The article presents the main results of the monitoring of the public and municipal services quality that has been conducted with the participation of the authors since 2011. The authors consider such a research as one of the most effective ways of social control over the authorities. Such studies and the use of their results in management improve the quality of public and municipal services.public and municipal servicesmonitoringqualitysocial controlгосударственные и муниципальные услугимониторингкачествосоциальный контроль