RUDN Journal of Public AdministrationRUDN Journal of Public AdministrationВестник Российского университета дружбы народов. Серия: Государственное и муниципальное управление2312-83132411-1228Peoples’ Friendship University of Russia named after Patrice Lumumba (RUDN University)3468810.22363/2312-8313-2023-10-1-130-143CNUECHInternational Experience of Public AdministrationМеждународный опыт государственного управленияResearch ArticleAn Assessment of User Satisfaction with E-Police in NigeriaОценка удовлетворенности пользователей электронной полицией в НигерииOladimejiKazeem A.ОладимеджиКазим АдебайоPhD Student of the Department of Political Science and Public Administrationаспирант кафедры политологии и государственного управленияOladimeji.ka1@gmail.comhttps://orcid.org/0000-0003-0180-8709AbdulkareemAbdulrazaq K.АбдулкаремКайоде Абдулразак

PhD, Lecturer at the Department of Public Administration

доктор философии, преподаватель кафедры государственного управления

abdulkareem.ka@unilorin.edu.ngAl-Hikmah UniversityУниверситет Аль-ХикмаUniversity of IlorinУниверситет Илорина30032023101VOL 10, NO1 (2023)ТОМ 10, №1 (2023)13014316052023Copyright ©; 2023, Oladimeji K.A., Abdulkareem A.K.Copyright ©; 2023, Оладимеджи К.А., Абдулкарем К.А.2023Oladimeji K.A., Abdulkareem A.K.Оладимеджи К.А., Абдулкарем К.А.https://creativecommons.org/licenses/by-nc/4.0https://journals.rudn.ru/public-administration/article/view/34688

This study assessed user satisfaction with e-policing in Nigeria using a quantitative approach. The need for the study was necessitated due to insufficient empirical studies on the impact of information and communications technology on security in Nigeria, particularly the police. This study in particular examined the influence of the quality of the e-police information technology (service quality, system quality and information quality) on user satisfaction, while perceived usefulness was used as a mediator in the relationship. Data was gathered through a structured survey administered to Nigerians online, emphasis was given to citizens with earlier contact with the police online either through the web or social media. The collected data was analyzed using PLS-SEM and SmartPLS 4 as the analytical software. the result showed that all hypotheses were significant. In particular, all the quality dimensions were positive and significant with perceived usefulness and user satisfaction, while perceived usefulness partially mediate the relationships between the quality dimensions and user satisfaction with e-police. The result implies that the degree of satisfaction that users have with e-government services is connected with the level of perceived usefulness of those services. Therefore, it is noted that perceived usefulness is a crucial factor in determining whether or not people will adopt e-policing and that this factor has a substantial bearing on the degree to which users are satisfied with the system.

В статье на основе количественного метода оценивалась удовлетворенность пользователей электронной полицией в Нигерии. Необходимость проведения исследования была обусловлена недостаточностью эмпирических исследований влияния информационно-коммуникационных технологий на безопасность и работу полиции в Нигерии. В статье рассмотрено влияние качества информационных технологий электронной полиции (качество обслуживания, качество системы и качество информации) на удовлетворенность пользователей и воспринимаемую полезность. Данные были собраны с помощью структурированного опроса, проведенного среди нигерийцев онлайн, при этом особое внимание уделялось гражданам, ранее контактировавшим с полицией онлайн либо через Интернет, либо через социальные сети. Собранные данные были проанализированы с использованием аналитического программного обеспечения PLSSEM и SmartPLS 4. Результаты исследования подтвердили все поставленные гипотезы. В частности, все показатели качества были положительными и значимыми с точки зрения воспринимаемой полезности и удовлетворенности пользователей, в то время как воспринимаемая полезность частично опосредует взаимосвязь между показателями качества и удовлетворенностью пользователей электронной полицией. Полученные результаты показывают, что степень удовлетворенности пользователей услугами электронного правительства связана с уровнем воспринимаемой полезности этих услуг. Таким образом, отмечается, что воспринимаемая полезность является решающим фактором при определении того, будут ли люди использовать сервис электронной полиции или нет, и что этот фактор оказывает существенное влияние на степень удовлетворенности пользователей системой.

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