Russian Journal of LinguisticsRussian Journal of LinguisticsRussian Journal of Linguistics2687-00882686-8024Peoples’ Friendship University of Russia named after Patrice Lumumba (RUDN University)1731610.22363/2312-9182-2017-21-4-885-909ArticlesСтатьиArticlesResearch ArticleINTERCULTURAL MISUNDERSTANDINGS: CAUSES AND SOLUTIONSНЕПОНИМАНИЕ В МЕЖКУЛЬТУРНОЙ КОММУНИКАЦИИ: ПРИЧИНЫ И ПОИСКИ РЕШЕНИЙHinnerMichael BХиннерМайкл БMichael B. Hinner, Dr., Professor of Business English and Intercultural Communication at the Faculty of Business Administration and the International Resource Industry, Technische Universität Bergakademie Freiberg (Germany), editor of the book series for business and intercultural communication (Beiträge zur Interkulturellen und Wirtschaftskommunikation). Research interests: Business English, Intercultural Communication, Organizational Communication, Culture and Communication in a Business Context, Perception and Communication.Доктор Майкл Б. Хиннер преподает деловой английский и межкультурную коммуникацию в Техническом университете Фрайбергская горная академия (Фрайберг, Германия). Он является редактором серии книг по межкультурной коммуникации в сфере бизнеса (Beiträge zur Interkulturellen und Wirtschaftskommunikation). Сфера научных интересов: деловой английский, межкультурная коммуникация, культура и коммуникация в сфере бизнеса.hinner@bwl.tu-freiberg.deTU Bergakademie Freiberg, GermanyТехнический университет15122017214VOL 21, NO4 (2017)ТОМ 21, №4 (2017)88590919112017Copyright ©; 2017, Hinner M.B.Copyright ©; 2017, Хиннер М.Б.Copyright ©; 2017, Hinner M.2017Hinner M.B.Хиннер М.Б.Hinner M.https://creativecommons.org/licenses/by-nc/4.0https://journals.rudn.ru/linguistics/article/view/17316Intercultural misunderstandings involve a number of complex causes which can easily escalate into conflicts. Since conflicts are also complex, it is not easy to find solutions because there is no one solution for all problems. Systems Theory, transdisciplinarity, and the social ecological model take a holistic approach in investigating complex phenomena. They permit the creation of a theoretical framework based on previous empirical research and theories across scientific disciplines to identify the relevant elements of complex phenomena and to understand the interrelationship of these elements. Intercultural misunderstandings and conflicts are very complex phenomena because they include culture, perception, identity, ethnocentrism, relationships, trust building and conflict management as well as intercultural commu-nication competence which entails cognition, metacognition, and social metacognition. Since most em-pirical studies focus on isolated, individual elements in specific contexts, this article describes the theoretical framework of how the various findings and theories developed in different scientific disciplines can be used to form a cohesive framework to help circumvent intercultural misunderstandings and conflicts. In so doing, it follows the general principles of Systems Theory, transdisciplinarity, and the social ecological model.Межкультурное непонимание вызывается рядом комплексных причин, которые легко могут привести к конфликту. Поскольку конфликт представляет собой сложное явление, его нелегко урегулировать, так как не существует единого решения для всех проблем. Теория систем, междисциплинарный подход и социоэкологическая модель обеспечивают всестороннее рассмотрение сложных явлений. Они позволяют создать теоретическую основу, базирующуюся на предыдущих эмпирических исследованиях и междисциплинарных теориях, с помощью которой можно определить значимые элементы сложных явлений и понять их взаимосвязь. Межкультурное непонимание и конфликты - это комплексные феномены, включающие в себя культуру, восприятие, идентичность, этноцентризм, взаимоотношения, завоевание доверия и управление конфликтами, а также межкультурную коммуникативную компетенцию, предусматривающую когнитивную, метакогнитивную и социальную метакогнитивную деятельность. Поскольку большинство эмпирических исследований направлено на отдельные, изолированные элементы в специфических контекстах, данная статья показывает, как на основе имеющихся данных и теорий, разработанных в различных научных областях, можно создать теоретическую основу для разработки целостной методики по предотвращению межкультурных неудач и конфликтов. 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