Social control as a mechanism for improving the quality of public and municipal services

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Abstract


The article presents the main results of the monitoring of the public and municipal services quality that has been conducted with the participation of the authors since 2011. The authors consider such a research as one of the most effective ways of social control over the authorities. Such studies and the use of their results in management improve the quality of public and municipal services.

M M Akulich

Tyumen State University

Email: akulich.m@gmail.com
Department of General and Economic Sociology

M V Batyreva

Tyumen State University

Email: batyreva@list.ru
Department of General and Economic Sociology

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